Refund and milestone policy
Document Reference: AT-LEGAL-REF-2026 | Last Updated: January 2026
1. Milestone-based engineering model
We execute all software engineering, ERP, and SCADA projects through specific milestones defined in your Statement of Work (SOW). We tie payments directly to deliverables that you verify on a private staging environment.
2. Milestone review and approval window
You have a 14-day User Acceptance Testing (UAT) window after we deliver each sprint milestone. We fix any deliverables that do not match the agreed technical specifications at no additional cost.
3. Refund eligibility and cancellation clauses
We fully refund advance deposits for uninitiated sprints within 7 business days if you cancel a project before the sprint begins. We do not refund fees for completed milestones after you sign off and receive the source code and IP.
4. Dedicated SLA and subscription retainers
You may cancel monthly or annual SLA retainers with 30 days written notice. We credit or refund unused pro-rata service periods based on your specific SLA contract terms.
5. Commercial dispute resolution and inquiries
Contact our commercial operations team at contact@aashriyatechnology.com or +91-9335636529 to request milestone reviews, billing inquiries, or refunds.
6. Legal dispute resolution and jurisdiction
We attempt to resolve all commercial and technical disputes through good-faith negotiations first. If unresolved, all legal disputes are subject to the exclusive jurisdiction of the competent courts in Jaunpur, Uttar Pradesh, India.